Don’t Deal With Sensitive Issues Over Email

Trying to address important or sensitive issues over email just exacerbates the problem. Always meet in person or pick up the damn phone!

There’s just too much opportunity to misinterpret or miscommunicate, resulting in unnecessary anxiety or drama. What about scheduling an impromptu meeting? Or calling the person? If you can’t do either of them, is it something that can wait until the morning?

Email is an erratic back-and-forth conversation which just makes it that much more frustrating than a phone call or meeting to communicate about a complex situation.  Long delays let people stew and issues fester.

By phone, you can get instant answers and feedback from the other person.

Use common sense & follow the Golden Rule – if you have feedback for someone, need to debate an issue, or have a sensitive problem to discuss – how would you want to receive it?

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